Shipping policy

SHIPPING POLICY

Last updated: 27 July 2026

Jewelry Towns operates from Australia and ships to customers worldwide.

1. SHIPPING COST

We offer free standard worldwide shipping unless a different shipping charge or option is clearly displayed at checkout.

Optional express or upgraded shipping services, when available, may involve an additional charge.

2. ORDER PROCESSING

Orders are prepared and dispatched as promptly as possible.

Processing time is separate from delivery time. Orders containing personalised, customised, engraved or made-to-order products may require additional preparation time.

Orders are not processed or dispatched on Australian public holidays.

3. ESTIMATED DELIVERY

Estimated standard delivery is generally 7–10 business days after dispatch.

Delivery may take longer for:

• Remote locations
• International destinations
• Customs inspections
• Public holidays
• Severe weather or transport disruptions
• Periods of unusually high order volume

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

4. ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address supplied with the order after dispatch.

Tracking information may take a short time to become active after the carrier receives the parcel.

5. INTERNATIONAL ORDERS, CUSTOMS AND TAXES

International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.

Unless these charges are collected at checkout or otherwise stated, the customer is responsible for any applicable import duties, taxes or customs fees.

Customs authorities may delay, inspect or hold a parcel. Jewelry Towns does not control customs processing times.

Customers are responsible for ensuring that the ordered products can lawfully be imported into their destination country.

6. DELIVERY ADDRESS

Customers must provide a complete and accurate shipping address.

Please contact us immediately if you notice an address error. We will try to update the address before dispatch, but changes cannot be guaranteed once processing or shipment has started.

Additional shipping charges may apply where a parcel is returned because of:

• An incorrect or incomplete address
• Failure to collect the parcel
• Refusal of delivery
• Unpaid customs charges

7. SPLIT SHIPMENTS

Items from the same order may occasionally be shipped separately. Where this occurs, you may receive more than one parcel or tracking number.

You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

8. DELAYED OR MISSING DELIVERIES

If your tracking has not updated for an extended period or your parcel has not arrived within a reasonable time after the estimated delivery period, contact us at:

Jewelrytowninfo@gmail.com

Include your name and order number.

We will review the tracking information and, where appropriate, contact the shipping carrier or provide further assistance.

9. DAMAGED PARCELS

If your parcel or item arrives damaged, photograph:

• The outer packaging
• The shipping label
• The internal packaging
• The damaged item

10. ORDER CHANGES AND CANCELLATIONS

Changes and cancellations cannot be guaranteed after processing, personalisation or dispatch has started.

11. CONSUMER RIGHTS

Nothing in this Shipping Policy excludes or limits rights or remedies available under the Australian Consumer Law or other laws that cannot legally be excluded.

12. CONTACT

Jewelry Towns

Email: Jewelrytowninfo@gmail.com

Contact page: /pages/contact