Shipping & Returns

Shop with confidence with free tracked worldwide shipping and a clear 30-day return window.

Shipping

Order processing: Orders are prepared for dispatch within 2–3 business days.

Estimated delivery after dispatch:

Business days exclude Saturdays and Sundays. Delivery estimates can be affected by customs, carrier delays or local conditions.

Tracking: We’ll email your tracking link after your order has been dispatched.

Returns

You may request a return within 30 days of delivery. Items must be unused, unworn and returned in their original condition and packaging, with proof of purchase.

Before sending anything back, please Contact Us with your order number and reason for return. We’ll provide the correct return instructions.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing times can vary by payment provider.

Please do not send a return before receiving instructions from Jewelry Towns.