Refund policy

RETURNS & REFUND POLICY

Last updated: 27 July 2026

At Jewelry Towns, we want you to be happy with your purchase. In addition to any rights you may have under applicable consumer law, we offer a 30-day change-of-mind return period from the date your order is delivered.

1. CHANGE-OF-MIND RETURNS

To qualify for a change-of-mind return:

• You must contact us within 30 days of delivery.
• The item must be unused, unworn and in its original condition.
• The item must be returned with its original packaging, labels and accessories.
• You must provide your order number or other proof of purchase.

For hygiene reasons, pierced jewellery and earrings can only be returned for change of mind when they are unworn and any hygiene seal remains intact.

Personalised, engraved, customised or made-to-order items cannot be returned for change of mind unless required by applicable law.

These restrictions do not affect your rights where an item is faulty, damaged, incorrectly described or not fit for purpose.

2. HOW TO START A RETURN

Before returning an item, contact us through our Contact Us page at:

/pages/contact

You may also email:

Jewelrytowninfo@gmail.com

Include:

• Your full name
• Your order number
• The item you wish to return
• The reason for the return
• Photographs if the item arrived damaged, faulty or incorrect

We will reply with the appropriate return instructions. Please do not send an item back before receiving return instructions, as this may delay processing.

3. RETURN SHIPPING

For approved change-of-mind returns, you are responsible for the cost of return shipping.

We recommend using a tracked shipping service and keeping your postage receipt. Jewelry Towns is not responsible for a change-of-mind return that is lost in transit before reaching the nominated return address.

Where an item is confirmed to be faulty, damaged or incorrect, Jewelry Towns will provide an appropriate remedy and, where required by law, cover reasonable return shipping costs.

4. INSPECTION AND REFUNDS

Once the returned item is received, we will inspect it and notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank, card issuer or payment provider.

For change-of-mind returns, any original express shipping charges or other non-refundable delivery upgrades will not normally be refunded.

5. DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order after delivery and contact us promptly if an item is:

• Damaged in transit
• Faulty
• Incorrect
• Missing from the parcel
• Materially different from its description

Depending on the circumstances and applicable consumer law, the available remedy may include a repair, replacement, refund or other appropriate solution.

6. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Where a product has a major failure, Australian consumers may be entitled to choose a refund or replacement. Where the problem is minor, we may be entitled to provide an appropriate remedy within a reasonable time.

7. EXCHANGES

In some cases, the fastest option will be to return the original item for a refund and place a new order.

8. ORDER CHANGES AND CANCELLATIONS

We will try to assist, but changes or cancellations cannot be guaranteed once processing, personalisation or dispatch has started.

9. EUROPEAN UNION RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union and the EU right of withdrawal applies to your purchase, you may withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, you must send us a clear statement within the 14-day period confirming that you wish to withdraw from the purchase.

Email:

Jewelrytowninfo@gmail.com

Include your full name, order number and the item being returned.

After notifying us, you must return the goods without undue delay and no later than 14 days after communicating your decision to withdraw.

Unless the goods are faulty, incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning the goods.

Where required, we will refund the eligible purchase price and any standard outbound delivery charge originally paid. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.

You may be responsible for any reduction in value caused by handling the goods beyond what is reasonably necessary to establish their nature, characteristics and function.

The EU right of withdrawal may not apply to:

• Goods made to your specifications
• Clearly personalised or engraved goods
• Sealed goods that are not suitable for return for health or hygiene reasons after the seal has been broken, where legally applicable
• Other items excluded under applicable EU consumer law

10. CONTACT

Jewelry Towns

Email: Jewelrytowninfo@gmail.com

Contact page: /pages/contact