Contact information

CONTACT INFORMATION

Last updated: 27 July 2026

Jewelry Towns is an online jewellery store operated from Australia and serving customers worldwide.

Customer Support

Email:
Jewelrytowninfo@gmail.com

Contact page:
/pages/contact

Website:
jewelrytowns.com

For order-related enquiries, please include:

• Your full name
• Your order number
• The email address used when placing the order
• A brief description of the assistance required

For damaged, faulty or incorrect products, please also include clear photographs of the product, packaging and shipping label where possible.

We aim to respond to customer enquiries within 1–2 business days. Response times may be longer on weekends, Australian public holidays and during periods of unusually high demand.

Returns

Please do not send a return before contacting us and receiving return instructions.

The return address may vary depending on the product and the circumstances of the return. Unauthorised returns may be delayed or may not be accepted.

Retail Location

Jewelry Towns operates online and does not currently offer a publicly accessible retail store or customer collection location.

Consumer Rights

Nothing in this contact information limits any rights or remedies available under the Australian Consumer Law or other applicable consumer protection laws.